Whilst we want all our children to be happy and thrive in our schools, from time to time, you may have a worry or concern about your child e.g. friendship groups or progress or other more personal matters. The person who knows your child best will be their class teacher and it always best to speak to them first. We would always advise speaking early about a concern no matter how small so things can be 'nipped in the bud' and the worry alleviated for you and/or your child.

However, if on a rare occasion, you feel your concern cannot be resolved with class teacher alone, you may need to speak to someone else. The schools have three Assistant Headteachers and two Heads of School who can assist you with your concern The Heads of School have full delegated authority to deal with complaints at the informal stage. 

Please note that formal complaints are required to be in writing to the Executive Headteacher. Once the written complaint is received, a full investigation will be conducted and the Executive Headteacher will respond in writing with the outcome of the investigation within twenty working days. 

The flowchart below summarises the process of who you can speak to if your concern turns into a complaint. 

For further information, please refer to the Complaint Policy and Procedures by selecting the Key Info tab and Policies and Risk Assessment from the dropdown menu. The Complaints Policy sits under this section of the website.